Refunds and help
Ask the shop for a refund or help, and what to do if nobody answers.
Each shop sets its own refund rules — see its Refund page; your order keeps the rules that applied when you bought.
- To ask for a refund, open the order and press Ask for a refund (when the shop’s rules allow it).
- For anything else, open a support ticket from the shop.
- If a shop doesn’t answer or you think something is wrong, use Report at the bottom of the shop. Tocler reviews reports but does not decide or pay refunds.
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