Refunds
Your refund rules, shoppers’ requests and how you refund — always your decision.
Your rules
In Sales → Orders → Refunds choose whether shoppers may ask for a refund, for how many days after paying (after delivery for shipped goods), and whether they may still ask once a key was shown. Every order keeps the rules that applied when it was bought, and they are shown on your Refund page.
Requests
Shoppers ask from their order page with a reason (up to 3 times per order). You refund (all or part) or decline with a reason; the shopper is emailed either way.
How you refund
- Store credit — the amount goes to the shopper’s balance in your shop at once.
- Refunded outside Tocler — you return the money yourself (through your payment provider or by hand) and record it here.
A full refund also stops the order’s unused gift card codes, ends memberships and course access from that order, and stops its tickets.
Was this page helpful?